Direct Booking Rental Policy

Direct Rates: Guaranteed best direct rates with zero hidden fees and direct host care.

Resort Fees: $0 (Plumeria never charges resort fees).

Cleaning Fee: $250 standard departure turnover fee per stay.

Direct Booking Discount (10% Off): As part of the direct booking we accept cash upon arrival / host arrangement with an exclusive 10% discount on your stay!

Length-of-Stay Incremental Discounts (applied to room base rate):

• 7 to 27 days: 3% Discount

• 28+ days: 5% Discount

Applicable Hawaii Taxes: 18.5% total applied directly to Base + Cleaning Fee.

Pricing Formula: Grand Total = TAX (18.5%) + Base + Cleaning Fee. Covered garage parking is included ($0 extra).

Short-Term Rental License: Authorized Short-Term Rental License by the City and County of Honolulu (STR: 2026-STR-556).

Standard Check-In: 4:00 PM (HST)

Standard Checkout: 10:00 AM (HST)

Early Check-In Policy: Early check-in is available at $50–$75 per hour, strictly upon the availability of the unit and completion of professional housekeeping turnaround. Requests must be arranged in advance with the host.

Late Checkout Policy: Late checkout requires advance host approval and is strictly subject to incoming guest turnover schedules.

Late checkout fee schedule:

• Until 11:00 AM: $50 (+1 hour extension)

• Until 12:00 PM: $100 (+2 hour extension)

• Until 1:00 PM: $150 (+3 hour extension)

• After 1:00 PM: up to $300, equivalent to the base rate for an additional night

Early check-in and late checkout are not guaranteed without prior host confirmation. Unauthorized late departure may result in the applicable late-checkout amount plus reasonable documented costs caused by housekeeping delays.

Parking is included from check-in through checkout unless otherwise approved.

Guests must follow Waikiki Banyan garage rules.

Actual replacement or building charges may apply for lost or damaged parking credentials.

• 14 days or more before check-in: 100% refund of eligible accommodation charges

• 7 to 13 days before check-in: 50% refund of eligible accommodation charges

• Less than 7 days before check-in: no standard refund

Any non-refundable processing costs or separately disclosed non-refundable charges will be identified before booking.

Cancellation must be submitted to Plumeria Vacation Rentals in writing. The date received is the effective cancellation date.

No-shows and voluntary early departures do not automatically qualify for refunds for unused nights.

Requests to change dates, number of guests, length of stay, or unit are subject to availability and written approval.

Changes may affect rates, taxes, fees, and the reservation total.

A booking for #3609-T2 does not provide access to #3205-T2, and vice versa.

There is no automatic fixed damage fee.

The primary guest may be responsible for actual documented costs caused by the guest’s party, including damage beyond normal wear and tear, extraordinary cleaning, lost keys or access devices, lost parking credentials, and guest-caused building fines or charges.

Any security deposit, card authorization, or damage-protection requirement for direct bookings will be disclosed before the reservation is completed.

By completing payment and occupying the property, the primary guest agrees to this Direct Booking Rental Policy, the Plumeria Vacation Rentals In-House Rules, the Waikiki Banyan Building Rules, and the pricing and terms shown in the booking confirmation.

Aloha & Mahalo: Our goal is to make the booking terms easy to understand while protecting the home and the Waikiki Banyan community. Please contact Plumeria Vacation Rentals before arrival if anything in your reservation needs to be changed.